Return & Exchange Policy

Policy Details

Exchange Support

RETURN & EXCHANGE POLICY

At StyleBy Heena, we ensure quality checking before dispatching every order. Customer satisfaction is important to us.

EXCHANGE POLICY:
– Exchange requests are accepted within 10 days of delivery.
– Customers must provide a proper unboxing video while opening the package.
– The unboxing video should clearly show:
1. Package condition before opening
2. Shipping label
3. Product condition after opening
– Important: Without an unboxing video, exchange requests may not be accepted.

– If our team finds the issue genuine after verification, we will provide:
– Product exchange OR
– Replacement support
– Exchange is applicable only for:
– Wrong product received
– Damaged product
– Manufacturing defects
– Not eligible for exchange:
– Color variation due to screen/mobile display
– Slight print variation in hand processed fabrics
– Used or washed products
– Custom wholesale orders
– For exchange support, customers should contact WhatsApp within 10 days of delivery with:
– Order ID
– Product photos
– Complete unboxing video
– After approval, support team will guide them through the exchange process.

StyleBy Heena — Crafted Cotton Stories from India.

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